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Frequently asked questions

Please click on a category from the list below:


Placing your order

How can I order?

Order here on this website or call one of our helpful sales team on 0344 879 3483.

When can I order?

Telephone lines are open Open 8am - 10pm 7 days a week. You can order from the website at any time.

Is it cheaper to order over the Internet?

No, the price and service are the same. So do whatever works best for you. We do recommend you check the website for the latest prices as they can change.

How do I know if the appliance will fit?

We try and list the full dimensions for every product. If for any reason the product you want does not have dimensions, please call our advice line on 0344 879 3483.

* It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.

Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.

Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.

Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

When do you confirm that my product is available?
Product availability dates are displayed on the website for you to select a date that best suits you. You will then either receive a confirmation email or a member of our team will contact you within 48 hours to agree a convenient delivery day and confirm the stock is available.

Can the prices change?

Yes they can. We will always do our best to offer you the best value available, that's why we suggest you check the website or speak to a member of our sales team for the latest offers and prices.

Can the prices change after I have made my order?

No. Once you have placed your order and we have issued an order number, the price is guaranteed.


Paying for your products

Which payment methods can I use to place my order?

You can use Switch, Delta, Visa, American Express, MasterCard or PayPal.

Is it safe to send my debit/credit card details over the web?

Yes. We encrypt your payment card details using industry standard SSL technology to ensure they are completely safe.

Will it cost me any extra to use PayPal?

No, PayPal is completely free.

Can I pay using PayPal over the phone?

No, PayPal can only be used on online orders, not telephone orders.

If I don't want to pay online what do I do?

Simply telephone our call centre on 0344 879 3483 and one of our advisors will be happy to process your order by telephone using your payment card.

Payment for your order

Authority for payment must be given at the time of your order. Payment will only be taken once we confirm stock availability, or once you have confirmed you are happy to wait for an out of stock appliance.

Can I pay with my Advantage Card points?

Unfortunately you cannot spend your points on Boots Kitchen Appliances or any other third party retailers, please see Advantage Card full terms and conditions for more details.


Getting my delivery

How will my appliances be delivered?

Your goods will be delivered by our dedicated carrier service between 7am and 7pm.

Where can you deliver?

We will deliver appliances to any address within mainland UK for just £19.99 (£34.99 Northern Ireland).

* Unfortunately we’re unable to deliver to Mainland Ireland, the Scottish Highlands and Islands, Channel Island or the Isle of Man.

Do I have to wait in all day for my delivery?

No. We will call or text you on the day of your delivery to confirm your estimated delivery slot. This will help you plan your day without having to waste time waiting around.

How long does it normally take for my appliance to arrive?

All appliances come from our central warehouse and are normally available for delivery to all mainland UK postcode areas in 3-7 working days (Northern Ireland deliveries can take up to 14 working days).

Delivery lead times may vary dependant on the appliance type, manufacturer or stock availability. Please check individual items for estimated delivery lead times. If for any reason this is not going to be the case you will be informed within 48 hours of placing your order.

What happens if you can’t deliver?

Occasionally we may experience delivery restrictions in your area beyond our control. For example bad weather closing roads. We’ll always try our best to deliver and if your order is affected we will block out those dates in your delivery calendar.

Can I delay my delivery?

Yes you can. Placing the order secures the price for you. We can then organise your delivery on a date that suits you.

How much does delivery cost?

Delivery is only £19.99 (£34.99 Northern Ireland), and this is the total delivery cost for as many items as you wish to have on a single delivery.

Please note, if you opt for a delivery on a Saturday or Sunday there is an additional charge of £14.99, £19.99 for Next Day Deliveries and £6.99 for Rapid Delivery*.

*These services are only available to mainland UK postcodes.

What if I’m in a hurry?

Those of our customers who are in a hurry tend to opt for our ‘Next Day’ or ‘2-3 Day Delivery’ service so they can get their appliances even quicker.*

*please note, you must order before 5 pm.

Is there an extra charge for weekend deliveries?

We only charge £14.99 extra for deliveries made on a Saturday or Sunday.

Is there an additional charge for next day deliveries?

Yes there is a small additional charge of £19.99 for our super quick ‘Next Day’ service

Is there an additional charge for Rapid Delivery?

Yes there is a small additional charge of £6.99 for our Rapid Delivery service

Can I change a delivery date I have already agreed to?

Yes you can. We do however ask that you notify us at least 2 working days before your agreed planned delivery date. If you are not at home for a pre-arranged delivery then we reserve the right to recharge you £19.99 (£34.99 Northern Ireland) to redeliver your order.

When I order more than one item, will they all be delivered at the same time?

Yes they will. It does not matter how many appliances you order or how many different brands you choose, they will all be delivered together.

Do you connect the appliances?

Yes we do. You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge will be made for each item.

Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the disposal of the transit brackets and a test of the appliance.

The delivery team will be unable to connect your new appliance if:

  • The old machine is not disconnected
  • Any electrical/plumbing supplies needed fail the delivery team’s testing or are unsuitable
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unusable.
  • Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure etc.
  • Alterations to existing plumbing and electrical are required.

All gas installations, connections and/or disconnections must be performed by a Corgi approved engineer. All mains wired electric cookers should only be connected by a qualified electrician. We do not currently offer any installation, connection and/or disconnection service on gas or mains wired electrical products.

Unfortunately this service is only available to certain UK postcodes. (Currently not available in Northern Ireland).

Will you take away and recycle my old appliance for me?

Yes we will. This is an optional, chargeable service. You can request that our delivery team collect and recycle your old appliance, there is a minimum cost of £9.99 per appliance for this service. This charge is payable for the transportation and collection of your old appliance, recycling is free. Appliance recycling must be arranged at the point of order.

All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed. Please ensure your old appliances are emptied and fully defrosted where applicable.

We do not currently offer any disconnection service on gas or mains wired electrical products. All gas disconnections must be performed by a Corgi approved engineer. All mains wired electric cookers should only be disconnected by a qualified electrician.

Goods collected for recycling are deemed to have zero value.

Unfortunately at the moment this service is only available to certain UK postcodes (Currently not available in Northern Ireland).

How do I know my appliances are in good condition?

All of our appliances are brand new and delivered packaged, straight from our warehouse. We recommend you unpack and check you are happy with the appliance as soon as possible. If you are not totally satisfied once you have unpacked the appliance please contact one of our team on 0344 879 3483.

What happens if I cancel my order?

If you cancel your order your payment card will be refunded in full. The refund will be completed within 24 hours; however this may take up to 5-7 working days to appear on your statement dependent on your card issuer.

When should I book my fitter?

We suggest you wait until your goods have been successfully delivered before you book a fitter.


Once I have my delivery

What do I do if I have a problem after my appliance has been delivered and connected?

We are here for you every step of the way, simply call our advice line on 0344 879 3483 and we will either resolve the problem for you over the telephone or we will organise for a manufacturer's engineer to visit.

How do I return goods that I do not want?

Call us on 0344 879 3483 and one of our advisors will arrange the collection for you. If you do decide to return a product to us, we do make a charge. See terms and conditions for full details. You have 14 calendar days from the date of delivery to request a collection. Please be careful when selecting your appliances to ensure they are the ones you require as we charge £49.99 for collection.

What do you do with my personal information?

We respect your privacy. That's why we do not sell, rent or loan any identifiable information regarding our customers to any third party without your consent. Information given by you will only be used by or on behalf of AO Retail Limited.

What is the warranty offered on the products?

The warranty supplied with the goods is the standard manufacturer's warranty, in addition to your rights under the Sale of Goods Act. In most cases this is 1 year covering all parts and labour. In some instances this is extended by the manufacturer to 2, 5 and occasionally even 10 years.

Click here to read our full terms and conditions


WEEE Directive

What is the new WEEE directive?

With effect from July 2007 the UK's Waste Electrical and Electronic Equipment WEEE Regulations require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment. Producers of Electrical and Electronic Equipment (EEE) will be required to finance the collection, treatment, recovery and environmentally sound disposal of EEE at its end of life.

How does this new directive affect me?

By taking part in this new directive you can expect that we will dispose of your old appliances in an environmentally friendly way. We will separate the Electrical and Electronic equipment from the normal waste that goes to landfill and send it to specific disposal centres that will treat it and dispose of it in an environmentally sound way.

What do I have to do?

If you wish for our delivery team to take away your old appliance they will do so on a like for like basis. You must however request this service at the point of ordering and ensure that all goods for removal and recycling have been disconnected from all water, electrical and gas supply in advance of the goods being removed.

How much will I have to pay?

Recycling is free, however we do charge £9.99 for collection and transportation.

What does the new directive mean for the retailer?

We take our role as a responsible retailer very seriously and we always strive to do what we can to help the environment. We are recommended by the "Energy Saving Trust". as a retailer of energy saving appliances and actively encourage our customers to buy "Green". We are very keen to join the government and support the new WEEE Directive to help the UK become a greener place to live.

If I don't opt to have Boots Kitchen Appliances take my old appliance away does this mean it won't be disposed of correctly?

For those customers who have decided not to opt for our full recycling service we have contributed towards a fund which will help local councils to develop and improve their existing WEEE collection facilities. Not all council sites are able to collect all types of waste electrical goods. To find your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk.

Alternatively if you wish to return your appliance to us with no charge then this can be accepted at our distributor’s premises;

Expert Logistics
Weston Road
Crewe
Cheshire
CW1 6BE

Monday to Friday 10.00 to 16.00

Proof of your delivery will be required and they can only accept like for like items to those that were delivered.

What does the new directive mean for the environment?

The development of this new directive will greatly help the environment. Instead of all the electrical and electronic equipment going to land fill it will be dealt with separately. The products will be treated and disposed of in an environmentally sound way, therefore reducing dramatically the amounts of Electrical and Electronic waste going to landfill.


Privacy Policy

Who are we?

The Boots Kitchen Appliances website is operated by;

AO Retail Limited,
5a The Parklands
Lostock
Bolton
BL6 4SD

Registered Company No. 3914998

Use of information

AO Retail Limited respects your privacy. Will not provide your information to any other company without your consent, and you can unsubscribe at any time.

Depending on your response to the Data Protection questions, your personal details may be used, in analysis at an anonymous level by AO Retail Limited.

If you wish to review any of the data protection choices that you have previously made, please telephone 0344 879 3483.


Terms and conditions

Where can I read your full terms and conditions?

Easy, just click on the "terms and conditions" link at the bottom of each page.