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Frequently asked questions

Please click a category from the list below

Placing your order

How can I order?

Order here on this website or call one of our helpful sales team on 0344 879 3483.

When can I order?

You can order from the website at any time and our phone lines are open between 8am-7pm Monday-Friday and 8am-5pm at Weekends.

Is it cheaper to order over the internet?

No, the price and service are the same. So do whatever works best for you. We do recommend you check the website for the latest prices as they can change.

How do I know if the appliance will fit?

We try and list the full dimensions for every product. If for any reason the product you want does not have dimensions, please call our advice line on 0344 879 3483.

* It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.

Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate. Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately.

However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.

Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

Can the prices change?

Yes they can. We will always do our best to offer you the best value available, that's why we suggest you check the website or speak to a member of our sales team for the latest offers and prices.

Can the prices change after I have made my order?

No. Once you have placed your order and we have issued an order number, the price is guaranteed.

When do you confirm that my product is available?

If you're able to add your product to your basket and choose a delivery date, that means it's available. You can choose your delivery date when you order, so you know when it will arrive.

Paying for your products

Which payment methods can I use to place my order?

You can use Switch, Visa, American Express, MasterCard or PayPal.

Is it safe to send my debit/credit card details over the web?

Yes. We encrypt your payment card details using industry standard SSL technology to ensure they are completely safe.

Will it cost me any extra to use PayPal?

No, PayPal is completely free.

Can I pay using PayPal over the phone?

No, PayPal can only be used on online orders, not telephone orders.

If I don't want to pay online what do I do?

Simply telephone our call centre on 0344 879 3483 and one of our advisors will be happy to process your order by telephone using your payment card.

Payment for your order

We'll take your payment when you place your order. If something goes wrong and it's out of stock, we'll get in touch so you can decide whether to wait for it to be available, or accept a refund.

Can I pay with my Boots Advantage Card points?

Unfortunately you cannot spend your points on Boots Kitchen Appliances or any other third party retailers, please see Advantage Card full terms and conditions for more details.

Getting my delivery

How will my appliances be delivered?

Your products will be delivered either by our own dedicated team or by DPD. We'll let you know when you place your order.

Where can you deliver?

We will deliver appliances to any address within mainland UK and Northern Ireland. Unfortunately we're unable to deliver to Mainland Ireland, the Scottish Highlands and Islands, Channel Islands or the Isle of Man. We’re sorry for any inconvenience that this may cause you.

Do I have to wait in all day for my delivery?

No. We'll send you an SMS with a 4 hour ETA on the morning of delivery to confirm your estimated delivery slot. This will help you plan your day without having to waste time waiting around.

How long does it normally take for my appliance to arrive?

All appliances come from our central warehouse and you are able to select your delivery day when you checkout.

What happens if you can't deliver?

Sometimes there might be some restrictions on when we can deliver - for example if bad weather closes the road. We'll block out any unavailable dates when you place your order, and on the day if something stops us from delivering to you we'll let you know so we can rearrange.

Can I delay my delivery?

When you place your order, you can choose a delivery date up to 6 weeks in advance. And if something changes, just get in touch to rebook for later if you need to.

What if I'm in a hurry?

Our next day delivery service is perfect if you need your items quickly. Please note, you must order before 5pm to select next day delivery and it’s subject to availability and regional restrictions.

Can I change a delivery date I have already agreed to?

Yes you can - just get in touch with us as soon as possible. With orders that we're delivering, you can rebook up to the day before delivery. For DPD that can vary.

When I order more than one item, will they all be delivered at the same time?

We'll always try to deliver items together, but sometimes that's not possible. We'll let you know if your order is arriving in separate deliveries.

Do you connect the appliances?

Yes we do. You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge will be made for each item.

Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. We'll remove the transit bolts and test the appliance too.

The delivery team will be unable to connect your new appliance if:

  • The old machine is not disconnected
  • Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable
  • Any water supply needed cannot be isolated or is unsuitable
  • Any drainage/waste facilities needed are unusable
  • Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure etc.
  • Alterations to existing plumbing and electrical are required

We connect all freestanding cookers, built in ovens and hobs. However some induction hobs can be trickier to connect due to the wiring required, and we will only be able to identify a problem like this when we arrive. If this happens, you may need an electrician to amend your wiring. We also install integrated fridge freezers. Unfortunately, this service is not available in Northern Ireland, Jersey, Guernsey and the Isles of Scilly.

Will you take away and recycle my old appliance for me?

Yes, we will. You can take out our Remove & Recycle service so our delivery drivers will take away your old appliance for recycling. The service starts from £25 and 100% of the cost of this service relates to safely transporting the product to our recycling plant. Under the WEEE regulations, recycling costs are borne by the product manufacturer. Appliance recycling must be arranged at the point of order.

All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed. Please ensure your old appliances are emptied and fully defrosted where applicable.

We do not currently offer any disconnection service on gas or mains wired electrical products. All gas disconnections must be performed by a Corgi approved engineer. All mains wired electric cookers should only be disconnected by a qualified electrician.

Goods collected for recycling are deemed to have zero value.

Unfortunately at the moment this service is only available to certain UK postcodes (currently not available in Northern Ireland).

How do I know my appliances are in good condition?

All of our appliances are brand new and delivered packaged, straight from our warehouse. We recommend you unpack and check you are happy with the appliance as soon as possible. If you are not totally satisfied once you have unpacked the appliance please contact one of our team on 0344 879 3483.

What happens if I cancel my order?

If you cancel your order your payment card will be refunded in full. The refund will be completed within 24 hours; however this may take up to 5-7 working days to appear on your statement dependent on your card issuer.

When should I book my fitter?

We suggest you wait until your goods have been successfully delivered before you book a fitter.

Once I have my delivery

How can I check whether my tumble dryer is affected by the Whirlpool safety notice?

Whirlpool are offering customers who own certain tumble dryers made between 2004 and 2015 the opportunity to have it replaced or modified for free. If you own an affected appliance or think you might, please get in touch with Whirlpool on 0800 151 0905 to chat through your options, or find out more here. You can read the safety notices relating to Hotpoint and Indesit tumble dryers on the manufacturer websites. Please visit Hotpoint or Indesit for information on how to find the model and serial numbers and check whether your item is affected.

What do I do if I have a problem after my appliance has been delivered and connected?

We are here for you every step of the way, simply call our advice line on 0344 879 3483 and we will either resolve the problem for you over the telephone or we will organise for a manufacturer's engineer to visit.

How do I return goods that I do not want?

Call us on 0344 879 3483 and one of our advisors will arrange the collection for you. Your refund will be made within 14 days of collection of the appliance.

We'll also refund you the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Our 30 day cancellation policy also applies to any additional services you may have ordered. If you have ordered any additional services for a product then these will be automatically cancelled when the order for that product is cancelled, unless the service has already been performed. If you order an additional service and expressly choose for that service to be carried out within 30 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.

What do you do with my personal information?

We respect your privacy. That's why we do not sell, rent or loan any identifiable information regarding our customers to any third party without your consent. Information given by you will only be used by or on behalf of AO Retail Limited.

What is the warranty offered on the products?

The warranty supplied with the goods is the standard manufacturer's warranty, in addition to your rights under the Consumer Rights Act 2015. In most cases this is 1 year covering all parts and labour. In some instances this is extended by the manufacturer to 2, 5 and occasionally even 10 years.

Click here to read our full terms and conditions

What documents are with my connectable product?

From 29 April 2024, new connectable products should be accompanied by a Statement of Compliance from the manufacturer, certifying that the product complies with applicable security regulations. If you would like a copy of the Statement of Compliance please contact [email protected] with your order number and product details and we’ll email it to you within 14 days.

For further information, please see the “Statement of Compliance for Connectable Products” section of our T&Cs.

WEEE Directive

What is the WEEE directive?

With effect from July 2007 the UK's Waste Electrical and Electronic Equipment WEEE Regulations require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment. Producers of Electrical and Electronic Equipment (EEE) will be required to finance the collection, treatment, recovery and environmentally sound disposal of EEE at its end of life.

How does this directive affect me?

By taking part in this new directive you can expect that we will dispose of your old appliances in an environmentally friendly way. We will separate the Electrical and Electronic equipment from the normal waste that goes to landfill and send it to specific disposal centres that will treat it and dispose of it in an environmentally sound way.

What do I have to do?

If you wish for our delivery team to take away your old appliance they will do so on a like for like basis. You must however request this service at the point of ordering and ensure that all goods for removal and recycling have been disconnected from all water, electrical and gas supply in advance of the goods being removed.

What does the directive mean for the retailer?

We take our role as a responsible retailer very seriously and we always strive to do what we can to help the environment. We are recommended by the "Energy Saving Trust" as a retailer of energy saving appliances and actively encourage our customers to buy "Green". We are very keen to join the government and support the new WEEE Directive to help the UK become a greener place to live.

If I don't opt to have Boots Kitchen Appliances take my old appliance away does this mean it won't be disposed of correctly?

For those customers who have decided not to opt for our full recycling service we have contributed towards a fund which will help local councils to develop and improve their existing WEEE collection facilities. Not all council sites are able to collect all types of waste electrical goods. To find your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk.

Alternatively if you wish to return your appliance to us with no charge then this can be accepted at our distributor's premises;

Expert Logistics
Weston Road

Monday to Friday 10am to 4pm

Proof of your delivery will be required and they can only accept like for like items to those that were delivered.

What does the directive mean for the environment?

The development of this new directive will greatly help the environment. Instead of all the electrical and electronic equipment going to land fill it will be dealt with separately. The products will be treated and disposed of in an environmentally sound way, therefore reducing dramatically the amounts of Electrical and Electronic waste going to landfill.

Who are we?

The Boots Kitchen Appliances website is operated by;

AO Retail Limited
5a The Parklands
Registered Company No. 3914998

Use of information

AO Retail Limited respects your privacy. We will not provide your information to any other company without your consent, and you can unsubscribe at any time.

Depending on your response to the Data Protection questions, your personal details may be used, in analysis at an anonymous level by AO Retail Limited.

If you wish to review any of the data protection choices that you have previously made, please telephone 0344 879 3483.

Where can I read your full terms and conditions?

Easy, just click on the "terms and conditions" link at the bottom of each page.