Security and privacy

We recognise that you, our customers, are the most important part of our business. We respect your privacy, and if you share information with us, we’ll keep it secure.

We’re secured with a VeriSign SSL certificate, and you’ll see a Verisign TrustSeal on our site. Boots Kitchen Appliances is also a certified online shop with Trusted Shops Buyer Protection. We only take orders through web browsers that allow communication through Secure Socket Layer (SSL) technology; including Chrome, Firefox, Safari or Internet Explorer version 3.0 or above.

Our site uses SSL encryption technology, the most advanced security software currently available for online transactions, to keep the information you give us secure. Our checkout and payment process uses Verified by Visa and Mastercard SecureCard.

What are Verified by Visa and MasterCard SecureCode?

Verified by Visa and MasterCard SecureCode are new security programmes designed especially for customers who shop online to give added security. They allow you to create your own password, which only you will know, to use every time you shop online using these cards.

How do they work?

You need to register each card with a password. You only need to do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.

What do I need to do to register?

If your bank operates a secure authentication policy and you have not previously registered you may be requested to do so within the checkout process. To register your payment card you need to click on "Activate now" and complete the details requested. You will be asked to create a password. Using a secure link your bank will verify these details; the information is not kept or visible to Whenever you shop online in the future using your registered card, you will be asked for your password. If your password matches, the purchase will be confirmed.

Still prefer not to order via the internet?

If you prefer to order by phone, please feel free to call us on 0344 879 3483, and our helpful staff will be happy to process your order for you. Our Call Centre opening times are 8am - 10pm 7 days a week.


We’ll only collect, keep, use or share your information for genuine business purposes, when you’ve approved us to do so, or when we’re obliged to legally. Once we have your information, we’ll ensure we protect it with all of the appropriate safeguards, and in a way fully compliant with the Data Protection Act 1998.


We use cookies on our site. Cookies are a small file that is dropped on your computer when using the site. They are used to enhance your experience on the website and enable certain functions.

We use two different types of cookies:

  • Session cookies – the file is only stored while you’re on the site. Once your browser is shut the cookies are deleted.
  • Stored cookies – these are held permanently on your computer. This enables us to do things such as remembering you when you return to the site.

We have categorised cookie usage into three different needs to make it easy for you to understand.

Strictly necessary

To enable the site to work we need to use cookies that allow you to store products in your basket, tailor the information on the site to you and be able to compare models.


We use these to track the volumes of customers using the site. This enables us to understand what people like and don’t like. We do not use any personal information in doing this. Your anonymity is kept.


To tailor your experience further we drop tiny cookies that enable us to show you information around products you’ve been looking at you may find useful. Sometimes we use third party suppliers to tailor our advertising. What this means is we use them to see which advertisements you click on, therefore we can ensure you see what you like. None of your personal information can be shared.

Most web browsers are automatically set up to accept cookies, but you can manage the way cookies are stored in your settings. You can choose to delete all session and stored cookies, manage it so that you’re told when a new cookie is about to be dropped or disable all cookies. We have to warn you that in disabling all your cookies you will not be able to shop on our website.

We’ll never sell your information, and we won’t share it with advertisers or ad networks. We’ll always comply with the Data Protection Act 1998 and all other relevant legislation.

We may send emails with news, offers and promotions, but you can opt out of receiving marketing communications from us at any time. To do this, click on the “unsubscribe” link on the bottom of any of our emails, or contact customer care.