Elica CLOUD-SEVEN-DO Built In Ceiling Cooker Hood - Stainless Steel

Good thing

"Good thing"

Good.

"Really good. Sleek. Does the job well. "

Hood customer service

"Haven't had it installed so can't say on its quality as a product. However it was packed and delivered well. Only downside was the remote was missing but after contacting the company and filling out a form I'm being sent a new one. Company was easy to communicate with and efficient."

Who said cooker hoods can't be sexy?

"Sleek, quiet, good energy rating and easy to clean plus a remote control which is simple to get to grips with."

Looks great but..........

"This extractor doesn’t have any external controls. To cut a very long story short. We had the Elica Cloud Seven delivered by AO at the start of our building and new kitchen project. We needed it early so the joiner could construct a box to fit it in. At the point of fitting, we didn’t have a remote (11th Oct), and when that arrived, the extractor worked but the lights didn’t. We contacted Elica and an engineer was called, he arrived 10th Nov. Couldn’t fix fault -ordered parts. 14th Dec, Elica engineer came with new parts- appliance shorted and a new appliance was eventually ordered. Because AO insisted that the old appliance was collected on the same day the new one was delivered, we had to have the electrical engineers twice (a 2-person job). Cheapest Quote £300. Elica offered to pay £192 towards it.

The first appliance never fully worked. So, we are left £108 out of pocket and with a guarantee for only 9 months. AO said we could have a 1year guarantee if we chose a different model- which would mean altering the box!

Replacement working, but extractor works only very low or very high, and lights only have one level even though remote indicates differently!"

ELICA CEILING FAN

"Couldn’t be happier with this ceiling fan, more power and easy to use"