"Very easy to use and very quiet. Great service from AO."
"Delivered two days after ordering. Self-installation was an easy process when following the manufacturer instructions. Operation was just as easy and a huge set of setting options. The large capacity drum allows good loads in most circumstances. In operation, it is so quiet with the direct drive motor. Also on the plus side is the lengthy manufacturer warranty that came with it. Very happy customer."
"An excellent product! This washing machine looks elegant, washes well and offers plenty of options for a family of 5! I would certainly recommend!"
"The Samsung washing machines are generally very good - last one was excellent for 15 years. Purchased this one at end November 23. Unfortunately had the same problem others have reported in reviews - there is a known problem with the software on all the Samsung 11Kg machines made around this time. It will affect every machine! Samsung customer support is abysmal and despite this known issue with their software, they just tell you to 'turn it off and on again' and 'manually drain it' and try to blame you for 'overloading' it (with one T shirt!).
With AO help, I eventually got an engineer out, who updated the software (the latest version is 4 releases on from the faulty software on the machine). The machine has been fine ever since. Had the odd issue with it not spinning properly on occasion, but I believe this was just due to it not being able to balance the load sufficiently at that time to get up to the higher spin speeds.
So, not as good as my previous Samsung 12kg washing machine, but still a good machine once you can get past all the issues."
4 of 4 people found this review helpful.
"Lovely quiet washing machine. Easy to operate, although much easier once I had downloaded the full instruction book. Washes well. Not tried every cycle yet, as I have only had it a couple of weeks, but so far so good. "