"The freezer is well constructed and looks good.
Unfortunately within hours it had copious frosting a some ice over the drawers and door. We had to wait several days for a Hotpoint engineer to visit. He found a sizeable gap in the seal at the bottom. He solved the issue but several days later I decided to defrost the freezer as the melting ice had left marks and drips all down the drawer fronts. When we put the freezer back on the LED temperature display said 8 degrees. The warning sound was bleeping. It stayed that way. (The display had shown the set temperature of -18 immediately we switched it on the very first time.) Another call to ao and a very unsatisfactory conversation with Hotpoint.
They suggested we wait yet another 5 days for an engineer visit. I said I didn’t trust the freezer and wanted it replaced. Hotpoint told me that I couldn’t have a replacement one as we had ‘altered the product. This being we had switched the door round. There is nothing anywhere to say that give up your rights if you switch the door. Parts and instructions for switching are sent with the freezer. We were furious with the attitude of Hotpoint. (The freezer was still showing 8 degrees and the warning bleeping days later when it was collected.)
Fortunately ao were very helpful indeed and replaced the freezer with a different make.
So 5 stars to ao and zero stars to Hotpoint. "
1 of 1 people found this review helpful.
"Excellent product, freezes our food very quickly. Nothing we don't like about it. Would recommend. "
"good size and price for a frost free cheaper to run than are old one"
"It's a freezer. It freezes thing. It does that reletively quietly and so far is frost-free. No complaints in that area.
Two minor negatives.
First - the door seal is VERY strong; never had a fridge or freezer with such a strong seal.
Second - the top two areas have hinged doors that are slightly tricky to open. The temptation is to grab the middle of the flap and pull but this requires a little force and gives the impression that the grabable area of the door will break. Use two hands, one at each end of the door, and it's perfectly fine.
Also, it didn't come with any worthwhile instructions on the digital control panel. A quick look online at Hotpoints support pages and a downloadable manual filled in the missing details.
Overall, happy with the purchase."
1 of 1 people found this review helpful.
"Good price, good product. Very pleased."
"Product was what I needed and the delivery was amazing. The drivers were amazing and were so helpful. I always come back to AO for my appliances. "