Very Disappointed

"At first we were very happy with our 60/40 Stoves Fridge Freezer, however after having it for only 22 months it has broken down and is unfixable. The freezer still works but the fridge is no longer cold."

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Customer Rating:

Not to trust assistance and product reliability

"Fridge stopped working 1 week ago. Called for assistance:

Problem #1 - they had to schedule 3 steps to try to solve the problem: Tech visit to identify it, part ordering & delivery, tech 2nd visit to install -- this took 1 week in total. PS the part is a usual problem that seems to happen on a regular basis with this brand's fridge.

Problem #2 - during step 3, the tech identified the delivered part was not the one requested and/or needed for fixing the fridge. That would mean a new part to be ordered and more time

Problem #3 - the needed part is not available, there's no estimate when it would be available, there's no expectation on when it would be provided - Now we are less than a week to Christmas with a planned Christmas Eve dinner in my home.

A brand that would not provide tech assistance in a reasonable timeframe nor provide details on assistance status does not deserve to be in today's market. I highly suggest new buyers to evaluate if this is a brand worth spending money because they would definitely forget about you as soon as you would require serious technical assistance.

Current status - Christmas with a high risk of being cancelled because the company would not provide a decent assistance service after its product broke down (by the way, this happened only a few months after the guarantee expiration date). Problem identified on 8th December."

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Customer Rating:

The new 'Stove'

"Took us a while to find the right fridge/freezer combination- we wanted a 60%/40%. Picked the Stove model as it ticked many boxes and was frost free. Ordering on line was great and notification excellent. Only fell down when it was delivered as we had been promised by a sales rep at AO that our old fridge/freezer would be taken away free of charge. This was not on the delivery man's list and my partner had to have a strong conversation with AO before they were able to take it away. Could have done without that issue."

14 of 14 people found this review helpful.

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Customer Rating:

Stoves fridge freezer

"Only owned this fridge freezer for 2 weeks but it appears to be running well and temperature is stable. Freezer drawers are not very deep. Fridge shelves not adjustable"

13 of 13 people found this review helpful.

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Customer Rating:

New fridge

"Beautiful fridge, well made and great delivery. However when full can be noisier then expected. "

16 of 16 people found this review helpful.

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Customer Rating:

Great product

"Really pleased with fridge freezer- niceri looking appliance. Having 60/40 ratio means we have the room we need in the fridge with additional features such as separate drawer for meats etc. Freezer plenty big enough for 2. Only 2 small drawbacks- bottle rack in fridge will only hold relatively small bottles and drawers in freezer, particularly the bottom one, needs to be taken out completely to allow access to some contents such as loaf of bread. Otherwise love it. "

20 of 20 people found this review helpful.

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