"Bought this cooker in March 2021 and since then have had the same fault repaired twice! The grill flame won't stay on and this is a known problem with this model. The first time it was in warranty but the second time it had just ran out. Hotpoint simply wouldn't accept that there was a fault with this cooker and said I'd have to pay for a repair. Hotpoint customer service is atrocious. As a last resort I contact AO customer service and their agent contacted Hotpoint and arranged a free repair as the warranty had only just expired. Had the Hotpoint engineer out today and he also told me that there is a problem with the grill in this model and that if it fails again there is a special kit which is installed to change the burner but of course I'll have to fork out for that if it happens again! In short, Hotpoint are happily selling faulty cookers and refusing to foot the bill! On a positive note, AO customer service are excellent, Thank you!"
6 of 6 people found this review helpful.
"Very pleased with new cooker - good quality & looks great in my kitchen! Only thing I’m not so pleased with is length of time it takes for grill & second oven to ignite"
"It's such an easy product to use and easy to clean. Glad I got the stainless steel one. Would definitely recommend this product to others. The guys that delivered my product were really nice and helpful and also very tidy."
"Looks lovely in my kichen, easy to clean, great to use."
"I am very pleased with this cooker. Not only does it look great it is really efficient. I love the uncomplicated features too. It is a pleasure to cook with. "