Call us on 0344 879 3483 7 days a week, 8am to 10pm
We'll give you a refund
Once we've collected your product, your refund will be made within 14 days, including the cost of delivery. *
Make an exchange
If the product isn’t what you expected, maybe it’s too big or too small for home, we’ll happily arrange an exchange for you.
Free collection on a day that suits you
Whether that's a weekend or a weekly!
UK call center
Based in Bolton, our friendly team are on hand to help with any queries you may have about returning your product.
Things you need to know
Can I return an item if I change my mind?
We offer free returns for products which are unused within 14 days. Call us on 0344 879 3483, and one of our advisors will arrange the collection for you. Your refund will be made within 14 days of collection of the appliance.
We're happy for you to unpack the item and inspect it properly. However, if you've used or installed it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item. Your refund will be made within 14 days of collection.
Our 14 day cancellation policy also applies to any additional services you may have ordered (such as disconnection, recycling etc.). If you've ordered any additional services for a product, these will automatically be cancelled when the order for that product is cancelled (unless the service has already been performed).
If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for such additional services.